Administrative Assistant - Customer Success

ComPsych^Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources^Ⓡ and AbsenceResources^Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

We are seeking an experienced administrative assistant who will support a Customer Success team to meet customer needs as well as achieve departmental and company-wide goals. In this fast-paced role, you will provide clients with the necessary information and materials tailored to their specific needs. Additionally, you will coordinate departmental activities, including organizing customer health fairs, and assist with special projects as required.

• Provide comprehensive administrative support to the Customer Success Team
• Act as liaison between Customer Success, customers, and other internal departments when handling requests and inquiries
• Coordinate, schedule, and organize meetings and arrange travel accommodations and logistics, as needed
• Submit and reconcile expense reports accurately and in a timely manner
• Prepare agendas and take detailed, accurate meeting minutes for standing and ad-hoc meetings
• Draft, edit, and distribute emails, correspondence, memos, letters, and other communications
• Create and support the development of data visuals, presentations, and communication materials as requested
• Print, prepare, and organize materials for meetings and presentations
• Deliver clear, concise, and professional communications across teams
• Listen attentively during meetings and discussions and ask clarifying questions to ensure accurate documentation
• Perform data entry and maintain records using Microsoft Excel, Microsoft OneNote, and other business applications
• Coordinate Health Fairs for our customers across the United States
• Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
• Coordinate customer materials requests & efficiently control all inventory of materials
• Establish and build strong working relationships with other team members
• Responsible for filing, data entry, shipping, and special projects as requested
• Performs other duties as assigned.

• 2+ years of administrative work experience required
• 2+ years of relevant work experience supporting a Customer Success/Account Management Team preferred.
• High School degree required, bachelor’s degree in in related field, preferred.
• Strong proficiency in Microsoft Excel, Word, and Power Point
• Self-starter with ability to multi-task and work autonomously
• Excellent organizational and project management skills
• Effective interpersonal and communication skills

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer
• Must be capable and willing to lift and move items up to 50lbs.

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The hourly range for this position is $17/hr. - 19/hr. USD. The base hourly range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. 

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice.