Behavioral Health Service Coordinator

ComPsych^Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources^Ⓡ and AbsenceResources^Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

The Service Coordinator is responsible for communicating with clients by phone or digitally. In addition, this individual will assist with the client referral process by creating certifications, calling providers, sending letters and/or locating urgent appointments for clients.

• Support employees and eligible family members by providing resources for behavioral and emotional health, family, and wellness related issues through chat
• Educate network providers regarding ComPsych procedures
• Educate providers about care management requirements
• Conduct outreach calls to clients as needed
• Locate urgent/emergency client appointments
• Disseminate cases for follow up to other departments as needed
• Other light clerical duties as needed
• Demonstrate ComPsych's strong client focus and promise to over-deliver on customer expectations
• Create client records and certifications and contacts providers with authorization information

• BA in Social Service or Psychology related field required
• Direct clinical experience preferred
• Outstanding customer service skills
• Ability to resolve client issues quickly and accurately
• Strong attention to detail and ability to multi-task
• Excellent organizational skills, highly self-motivated, and dependable
• Good time management/organizational skills
• Excellent written and verbal communication skills
• Intermediate computer skills
• Bilingual a plus

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The hourly pay for this position is $15.82 USD. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. 

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.