Operations Support Specialist, Worklife and Onsite

ComPsych^Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources^Ⓡ and AbsenceResources^Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

The Operations Support Specialist has a hybrid schedule, and is an integral role in streamlining department workflow, coordinating key deliverables for the Director.

Major stressors in our lives often coincide with significant milestones: having children, caring for an aging parent, beginning college, getting married, moving and more. Our Work-Life customers receive unlimited assistance with child care, adoption, education, elder care, health care, pet care, and personal convenience needs.

We have a flexible M-F schedule, ideally 8am-4:30pm, and ideally with 3-days /week onsite. 

• Calculate weekly, monthly, quarterly and yearly productivity numbers.
• Prepare researcher supervision and audit packets.
• Prepare and ship comprehensive referral packets, following the ComPsych branding and quality standards for all remote employees as needed.
• Create monthly utilization trend analytics as well as industry type trends for director to present at sales and account services meetings, including Excel pivot charts.
• Track and manage all supplies and ensure timely reorder within budget limits.
• Calculate shipping costs and track bundles delivered for reporting and budgeting purposes.
• Order and track Creative Services and outside vendor requests while maintaining budget allowance.
• Submit JIRA requests as necessary to request reporting additions or changes.
• Update, prepare and maintain sample requests for sales department and FamilySource samples.
• Proofread and edit documents for accuracy, ensuring that all materials for FamilySource are clear, professional and consistent with organizational standards.
• Complete special projects as necessary or requested by Director including Excel pivot charts or other reporting tools.
• Provide basic office overviews for new hires as needed.
• Maintain time off calendar and team lists for FamilySource team.
• Complete 15 FamilySource client requests per week, providing 3-5 verified referrals per request.
• Sort and scan incoming mail on designated mail days, ensuring timely distribution to the appropriate operations team.
• Collect any returned checks, scan and send to Data Entry.
• Mailtime-sensitive Managed Care letters to clients and facilities, certifying Inpatient, Residential, PHP, and IOP treatment.
• Print and mail documents to support GRU and Network as needed.
• Work independently as well as foster a team environment by providing assistance when needed.
• Perform other duties as assigned.

• BS/BA Required.
• Flexible M-F hybrid schedule.
• Proficient with Microsoft Office suite.
• Proficient with Adobe.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to manage budgets, track expenses and maintain accurate records.
• Administrative experience preferred.
• Self-starter with ability to multi-task and work autonomously.
• Excellent organizational and project management skills.
• Effective interpersonal and communication skills.

Other Requirements:

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required.
• Ability to be present on camera during work-related trainings, meetings, and/or events.
• Must be able to sit or stand at a desk for prolonged periods while working on a computer.

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more. The pay range for this position is 21.63 USD /hour.
• The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.