Clinical Team Lead

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

As the Clinical Team Lead, your schedule will be Mon.-Fri., 11:30am-8:00pm CT, and the focus will be to provide clinical coaching and management to your team. We are seeking an enthusiastic Clinical Team Lead who will have the opportunity to motivate and oversee a team of clinicians who telephonically addresses client concerns by conducting clinical intakes and referring clients to appropriate resources, such as a therapist, counselor or social worker. You will also have the opportunity to be involved in strategic planning in order to continually meet and exceed all performance metrics, establish and monitor unit and individual goals, roll out new initiatives, and develop staff. This is a key role within our Behavioral Health Unit and reports to the Director of the unit. If you have the unique combination of business acumen, management experience, and clinical training in mental health, this is the perfect job for you.

• Provide feedback and coaching as manager to a team of clinicians on productivity, quality, documentation, and clinical supervision, including regular one on ones and performance evaluations.
• Manage complicated inquiries, educate providers/clients and reconcile inconsistencies and procedural difficulties.
• Conduct weekly telephone monitoring of staff to ensure quality standards and expectations are met.
• Oversee key operation metrics such as: call monitoring, queue management, productivity, quality of delivery and documentation.
• Monitor daily activities within the department, including but not limited to provider requests, service requests, and staff scheduling.
• Deliver continuous training for staff regarding implementation of new services, programs and accounts.
• Other duties as assigned

• MA, MSW or RN in Counseling, Social Work, Psychology, or Nursing required.
• Independent clinical license required.
• Mon. - Fri., 11:30am-8:00pm CT schedule.
• Supervisory experience including interviewing, training, goal setting, and performance improvement.
• Superior critical thinking skills in order to resolve client/employee issues effectively.
• Exceptional communication skills, with strong focus on customer service.
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
• Previous call center experience a plus.

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more.
• Salary range is $55,000 - $65,000 annually USD
• The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.