Client Implementation Expert

ComPsych^® Corporation is the world’s largest provider of mental health services and GuidanceResources^® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources^® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

The Client Implementation Expert will proactively maintain and build positive relationships with AbsenceResources accounts from the signing of the contract through the implementation of the account.

• Use independent judgement and discretion to implement AbsenceResources accounts that are newly transitioned from the sales team. The implementation process includes but is not limited to completing required documentation, setting specifications within proprietary database, developing an implementation plan, coordinating training, and building the account relationship
• Establish and build strong working relationships between ComPsych team members and AbsenceResources team members
• Act as the direct liaison between Human Resources professionals and AbsenceResources during the implementation process
• Demonstrate a thorough understanding of the assigned accounts' absence policies and related benefits
• Conduct external training to provide information and guidance on leave of absence compliance to the customer during the implementation process
• Develop a business and communication plan with Human Resources professionals to successfully promote AbsenceResources services
• Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into AbsenceResources services
• Perform other duties as assigned

• Education: BS/BA required in Human Resources or related field preferred
• Account management experience in leave of absence administration, benefits, or human resources related services a plus
• 1+ year of project management experience required
• Computer literacy in Microsoft Office Suite required
• Bi-lingual English/Spanish a plus
• Stable work history required
• If internal, must be within an absence Expert role for at least 1 year
• Travel as necessary to meet new and existing customers. Approximate travel required is up to 25%.

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

EEO

ComPsych celebrates diversity and is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.