Critical Incident Coordinator

ComPsych^Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources^Ⓡ and AbsenceResources^Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

The Critical Incident Coordinator is responsible for coordinating US based critical incident response requests due to critical or significant events at the workplace affecting site employee’s productivity and/or level of functioning.

• Consults with customers regarding best practices for critical incident response
• Triages and coordinates time sensitive requests utilizing network providers
• Responds to after-hours requests on rotating basis by being on-call for 1 week, approximately every 5 weeks
• Follows-up with customer on all service requests to ensure service satisfaction
• Maintains documentation for all service requests and their disposition
• Submits providers’ invoice for services to Accounting in a timely fashion
• Other duties as assigned

• Bachelor's Degree in Counseling, Psychology or Social Work required, MA preferred 
• Flexibility to be on-call 24/7 for 1 week at a time, approximately every 5 weeks
• Excellent communication skills
• Excellent organizational skills
• Ability to foster good working relationships with network providers
• Commitment to quality

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.