Absence Client Support Analyst

ComPsych^® Corporation is the world’s largest provider of mental health services and GuidanceResources^® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources^® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

ComPsych is seeking a talented Absence Client Support Analyst to be responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. In this role, the Absence Client Support Analyst will conduct quality reviews and deliver results to appropriate stakeholders and develops action plans for success. It is imperative that this individual must have a strong attention to detail, customer service experience, written and verbal communication skills, and commitment to quality. 

• Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies.
• Ensures risks associated with Absence operational processes are effectively identified, measured, monitored, and controlled.
• Follows compliance practices for all operational policies and procedures as mandated by the state and federal guidelines and in coordination with our customer’s policies.
• Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with operational practices and regulatory requirements.
• Administers quality assurance/control programs and communicates quality program decisions.
• Partners with the Absence Training team to schedule and facilitate training with the possibility of administering training materials and events to meet quality requirements.
• Briefs management on quality assurance/control review results, trends, studies, and initiatives, while also recommending courses of action.
• Serves as a resource to team members and/or operations management and identifies appropriate issues for escalation.
• Other duties as assigned.

• Bachelor’s Degree required or 4 years of related experience.
• A minimum 2 years of QA, Control and operations experience.
• Exceptional verbal and written communication skills.
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
• Able to respond to requests and inquires in a professional and timely manner.
• Computer literate and proficient in Microsoft Office Suite.
• Demonstrated experience analyzing data, identifying trends, and recommending solutions.
• Ability to manage multiple reviews in a fast-paced deadline driven environment while also prioritizing and organizing daily responsibilities in order to meet all deadlines.
• Strong writing and communications, organizational, problem solving, and analytical skills. The candidate should have the ability to establish credibility and strong partnerships with business leaders, control functions.

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.