ComPsych^Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources^Ⓡ and AbsenceResources^Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

As Network and Telecom Manager, you will provide ComPsych with proactive leadership to implement and maintain ComPsych's network and telecommunications systems. You will plan and drive network and telecom efficiency initiatives to achieve optimal levels of operations and KPI targets.  You will maintain existing systems, provide technical guidance and manage staff for optimum performance.

• Provides overall technical guidance and leadership in projects involving a variety of networks and telecommunications technologies, i.e., Genesys Cloud, Cisco, Avaya, Zoom, faxing solutions, etc.
• Designs, develops, implements, and manages the performance planning, corresponding analysis, and major problem resolution of the network and telecommunications environments while managing highly technical staff who maintain these network and telecommunications systems.
• Functional duties include supporting and managing the enterprise-class Cisco network environment, SDWAN, Cloud Genesys Contact Center, Zoom video and telephone, RightFax, as well as local PBX.
• Develops projects plans and monitors performance against cost center and project budgets.
• Maintains network quality standards to achieve optimal levels of operation and KPI targets.
• Tracks and monitors network and telecommunication systems traffic and performance to ensure minimal interruption to network and telecommunication transmissions, ensuring availability and quality transmission, and user experience.
• Corrects and documents network problems effectively and in a timely manner.
• Drives initiatives and efficiencies to network and telecommunication systems for improvement (i.e., enhancements, updates, upgrades, and new systems).
• Establishes tools and procedures to monitor network performance.
• Develops and establishes departmental standards and procedures.
• Provides technical consulting to management and staff.
• Provides day-to-day leadership and project management oversight and works with the teams to ensure a high-performance, collaborative, customer service-oriented work environment that coincides with company values and service standards.
• Provides team with performance feedback and development opportunities.
• Other duties as assigned

• 10+ years of experience in information technology network and telecommunication environments, including planning, implementation, and maintenance of network and telecommunication systems
• Strong and recent knowledge and experience with Genesys Cloud
• 5+ years of experience leading and managing technical teams
• Bachelor's Degree in computer science, management information systems, information technology, or a related field
• Experience planning and executing large-scale production network and telecommunication projects with minimal downtime and limited impact on the systems
• Proficiency with the Cisco, Genesys Cloud, Zoom, and faxing solutions
• Proficiency with Public Cloud infrastructure connectivity a strong plus
• Consistent track record of handling escalations on large-scale and mission-critical on-premise and cloud networks and telecommunication systems
• Able to prioritize and execute tasks while demonstrating poise in a high-pressure environment.
• Project management and sr. level technical team management
• Proficiency with office software
• Salary range $120,000 - $170,000. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.   

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.