ComPsych^Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources^Ⓡ and AbsenceResources^Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

ComPsych is seeking a talented Client Support Analyst to play a critical role in enhancing operational excellence by supporting quality assurance processes, performance tracking, and team development initiatives. This position serves as a key liaison between leadership and frontline specialists, ensuring timely follow-ups, accurate documentation, and consistent performance improvement efforts.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

• Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies.
• Ensures risks associated with Absence operational processes are effectively identified, measured, monitored, and controlled.
• Follows compliance practices for all operational policies and procedures as mandated by the state and federal guidelines and in coordination with our customer’s policies.
• Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with operational practices and regulatory requirements.
• Administers quality assurance/control programs and communicates quality program decisions.
• Partners with the Absence Training team to schedule and facilitate training with the possibility of administering training materials and events to meet quality requirements.
• Briefs management on quality assurance/control review results, trends, studies, and initiatives, while also recommending courses of action.
• Serves as a resource to team members and/or operations management and identifies appropriate issues for escalation.
• Other duties as assigned.

• Bachelor’s Degree required or 4 years of related experience
• A minimum 2 years of operational support in Leave of Absence
• Exceptional verbal and written communication skills.
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Able to respond to requests and inquires in a professional and timely manner
• Computer literate and proficient in Microsoft Office Suite
• Demonstrated experience analyzing data, identifying trends, and recommending solutions.
• Ability to manage multiple reviews in a fast-paced deadline driven environment while also prioritizing and organizing daily responsibilities in order to meet all deadlines
• Strong writing and communications, organizational, problem solving, and analytical skills. The candidate should have the ability to establish credibility and strong partnerships with business leaders, control functions.

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.