ComPsych^Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources^Ⓡ and AbsenceResources^Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

We are seeking an experienced Implementation Specialist to join our Absence Customer Success team. The Implementation Specialist will proactively maintain and build positive relationships with AbsenceResources accounts from the signing of the contract through the implementation of the account. This individual will utilize their relationship management skills to ensure that our services strengthen the overall customer experience. This individual reports directly to our Absence Implementation Manager and works closely with the entire department.

• Implement AbsenceResources accounts that are newly transitioned from the sales team. The implementation process includes but is not limited to completing required documentation, setting specifications within proprietary database, developing an implementation plan, coordinating training, and building the account relationship
• Establish and build strong working relationships between ComPsych team members and AbsenceResources team members
• Act as the direct liaison between Human Resources professionals and AbsenceResources during the implementation process
• Demonstrate a thorough understanding of the assigned accounts' Absence policies and related benefits
• Conduct external training to provide information and guidance on Absence compliance to the customer during the implementation process
• Develop a business and communication plan with Human Resources professionals to successfully promote AbsenceResources services
• Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into AbsenceResources services
• Other duties as assigned

• Bachelor's degree required in Human Resources or related field
• Account management experience in Absence Administration, benefits, or human resources related services a plus
• 1+ year of Project Management experience preferred
• Bi-lingual English/Spanish a plus
• Stable work history required
• Travel as necessary to meet with new and existing customers 

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.