ComPsych^® Corporation is the world’s largest provider of mental health services and GuidanceResources^® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources^® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

FMLA Resolution Expert will provide superior customer service while assisting our internal and external customers with escalations inquires and expedited request. This positon will respond to, resolve and all document incoming request received via telephone or email. In this role you will identify root-cause and determine appropriate course of action for a successful resolution.

• Support internal and external customers with inquiries and complaints regarding leaves and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process the needed adjustments to the leaves.
• Written administration and adjustment of Family Medical Leave Act (FMLA), state, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
• Analyze customers and clients issues using root-cause analysis
• Communicate clearly and concisely while identifying their needs and educating them on leave concepts and next steps
• Meet production and quality goals set by the FMLA Department
• Maintain complete and accurate documentation of leaves within our proprietary database
• Demonstrate respect, sensitivity, confidentiality, and understanding for the HR/employee circumstance while maintaining professionalism at all times
• Provide accurate, professional, and timely responses to communications from internal and external clients
• Prioritize and organize daily responsibilities in order to meet all deadlines
• Provide innovative ideas that can support the ongoing growth of the FMLA Department
• Other duties as assigned

• Bachelor’s Degree preferred, or equivalent work experience
• 1-3 years Customer Service  or Claims experience required
• Excellent communication and interpersonal skills
• Employee benefits administration and/or FMLA administration a plus,
• Knowledge of best practices
• Exceptional communication and organization skills, with strong focus on customer service
• Quick thinking, resourceful, highly motivated, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Computer literate and proficient in Microsoft Office Suite

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

EEO

ComPsych celebrates diversity and is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.